Money grubbers

A few years ago I posted a 5 star review. Times have changed.

The app is still great. But now there are too many "ifs".

As other reviewers noted, it is difficult to figure out which app, which appliance, etc. so its great if you can navigate their matrix of apps and offerings and compatible hardware.

No matter how much money you pour into this vendor, they always want more. They want upfront fees. They want you to buy their chosen hardware. They want you to subscribe to their service. You can easily spend $100-$400 on setup and have ongoing annual fees staring at $30/yr on up. So its great if you dont mind continuing to throw money at problems. Added a new component a year or two after initial setup and I get told I need some other service, at an additional fee, to properly control it.

And setup is hard, with questionable support that is online forum only. No live chat, no phone numbers. At least at these prices they could provide more than an online FAQ. I exaggerate a touch, but it is bad. So the app is great if you can figure it out and have a lot of patience with slow support.

Too many ifs for me...

Guy with happy wife about Simple Control Legacy (Formerly Roomie Remote), v4.5.4